Return & Cancellations

Introduction and Scope

Welcome to Pergamon Atelier (“we,” “our,” or “us”). We specialize in crafting handmade accessories for brides, grooms, mom & newborns.

This Return & Cancellations Policy explains in detail our procedures regarding order cancellations, our strict hygiene standards, and the warranty coverage for your delicate items. Because we craft handmade, highly specific pieces tailored for your most special days, our policies differ from standard fast-fashion retailers.

By placing an order on our website, you acknowledge that you have read and understood the strict non-return and cancellation practices described in this document. If you do not agree with the strict non-return and cancellation practices, please do not use our services.

Order Cancellation Policy

Because we craft handmade accessories, the preparation and production of your order begin very shortly after your payment is successfully processed.

Cancellation Window: If you need to cancel your order or make changes to your customization details (such as initials, specific color matching requests, or exact event dates), you must contact our customer support team within 24 hours of placing the order.

Post-Window Cancellations: After the initial 24-hour window, the materials for your delicate items have already been allocated or cut, and the handcrafted production process has commenced. Therefore, we cannot accept cancellations or modifications to the order after this period has passed.

Strict Non-Returnable & Hygiene Policy

To maintain the highest level of quality, exclusivity, and public health and safety standards, all sales at Pergamon Atelier are final. We do not accept returns or exchanges for refunds.

We enforce this strict non-return policy based on two primary factors:

Hygiene-Sensitive Goods: Due to the intimate, single-use, and hygiene-sensitive nature of items such as bridal hair ornaments, newborn headbands, earrings, and groom lapel pins, we cannot safely restock or resell these items once they have left our studio. This policy guarantees that every customer receives a 100% brand-new, untouched piece.

Custom and Handcrafted Nature: The vast majority of our collections involve highly specific information provided by you (personalization notes, specific sizes, custom colors). Because these handmade accessories are crafted exclusively for your personal milestones, they cannot be returned due to a change of mind, event cancellations, or incorrect sizing provided by the customer.

Damaged or Incorrect Items Upon Delivery

While we package your delicate items securely, we understand that transit issues or rare human errors can occur.

If your purchased items arrive damaged due to shipping, or if you receive an incorrect item, you must contact our Customer Care team within 3 days of delivery. You will be required to provide your Transactional & Order Details along with clear photographs of the damaged item and its original packaging. Upon verification, we will swiftly arrange for a repair or a replacement of the exact same item at no additional cost to you.

Warranty and Care Guidelines

We take immense pride in our craftsmanship and want your Pergamon Atelier pieces to remain beautiful keepsakes for years to come.

Manufacturing Warranty: We offer a limited warranty covering structural manufacturing defects for a period of 6 months from the date of delivery. If a piece fails due to a fault in how it was crafted (e.g., a faulty clasp or an improperly set stone), we will repair or replace it.

Exclusions from Warranty: Because our accessories are delicate, this warranty does not cover damages caused by the wearer. Excluded damages include, but are not limited to:

  • Tarnishing, fading, or discoloration caused by exposure to perfumes, hairspray, lotions, water, or harsh chemicals.
  • Accidental breakage, snapped chains, or bent metals caused by dropping, pulling, or improper storage.
  • Loss of the item or its components (such as a lost earring back).

Hygiene During Repairs: If an item is approved for a warranty repair, it must be gently cleaned before being sent back to our studio to ensure the health and safety of our artisans.

Updates to This Return & Cancellations Policy

We may update this Return & Cancellations Policy from time to time to reflect changes in our production processes, logistical partnerships, or health regulations. Any updates will be posted directly on this page.

Need Help?

If you have any questions, comments, or require clarification regarding our non-return policy or warranty coverage before checking out, please do not hesitate to contact us.