Delivery
Introduction and Scope
Welcome to Pergamon Atelier (“we,” “our,” or “us”). We specialize in crafting handmade accessories for brides, grooms, mom & newborns.
This Delivery Policy explains in detail how we process your orders, the timeline required for our handmade production, and our procedures for dispatching your delicate items securely to your doorstep. Because we craft highly specific pieces tailored for your special days, our fulfillment process differs from standard retail.
By placing an order on our website, you acknowledge that you have read and understood the production timelines and shipping practices described in this document.
Order Processing and Handcrafted Production
Unlike mass-produced goods, our collections are exclusively made-to-order. We do not hold pre-made stock of custom items.
Production Start: The meticulous process of crafting your accessories begins only after your order has been successfully placed and your payment has been verified.
Crafting Period: Because we review your highly specific information (such as personalization notes, ring sizes, or color matching requests) and hand-assemble each delicate item, the production phase requires dedicated time. This ensures the highest level of quality and exclusivity for your piece.
Shipping Timelines and The 30-Day Window
To ensure compliance with international and local commercial standards regarding consumer deliveries, we are fully transparent about our timelines:
Maximum Delivery Time: Because your items are explicitly handcrafted to order, the total timeframe -from the moment your order is placed to the moment it arrives at your delivery address- may take up to 30 days.
Estimates vs. Guarantees: While we and our trusted Logistics and Shipping Partners strive to deliver your pieces as swiftly as possible, estimated delivery dates provided at checkout are exactly that: estimates. We strongly advise placing your order well in advance of your exact event dates (such as weddings or baby showers) to accommodate the handmade production and transit time.
Tracking: Once your delicate items are securely packaged and dispatched from our studio, you will receive an email containing your tracking information, allowing you to monitor the shipment’s progress.
International Customs and Import Duties
As we operate internationally, your package may cross borders to reach its destination.
Customer Responsibility: Any import taxes, customs duties, value-added taxes (VAT), or handling fees levied by the destination country’s customs authority are the sole responsibility of the customer. These charges are not included in the item price or shipping cost at checkout.
Refused Packages: If you refuse to pay the required customs fees and the package is held or returned, Pergamon Atelier will not issue a refund for the abandoned items or the shipping costs.
Delivery Address Accuracy and Unclaimed Packages
You are responsible for providing completely accurate Identity & Contact Information, including a secure shipping address and a valid phone number.
Address Errors: We cannot be held liable for delayed or lost deliveries resulting from incorrect or incomplete addresses provided during checkout.
Reshipping: If a package is returned to our studio because it was unclaimed by the receiver or due to an incorrect address, the customer will be responsible for paying the additional shipping fees required to dispatch the package a second time.
Lost, Stolen, or Damaged in Transit
We package our accessories with the utmost care to protect them during transit.
Damaged Packages: If your purchased items arrive damaged due to shipping, or if you receive an incorrect item, you must contact our Customer Care team within 3 days of delivery. You will be required to provide your Transactional & Order Details along with clear photographs of the damaged item and its original packaging.
Stolen Packages: Once our Shipping Partners mark a package as “Delivered” to the address provided, our liability ends. We are not responsible for packages that are lost or stolen after proof of delivery has been generated.
Reminder of Our Non-Returnable Policy
Please note that shipping delays caused by external factors (such as severe weather, logistical strikes, or customs holds) do not override our strict non-return policy.
Due to the intimate, hygiene-sensitive, and strictly custom-made nature of our bridal, groom, and monewborn accessories, all sales are final. We cannot accept returns, issue refunds, or cancel orders because an item arrived later than your expected event date, provided the delivery was completed within the stated 30-day statutory timeframe.
Updates to This Delivery Policy
We may update this Delivery Policy from time to time to reflect changes in our logistical partnerships, production capacities, or international shipping regulations. Any updates will be posted directly on this page.
Need Help?
If you have any questions or require clarification regarding our production timelines or shipping methods before placing your order, please do not hesitate to contact us.
