Frequently Asked Questions
Ordering & Customization
Simply browse our collections and select your desired piece. If the item allows for customization, you will see options to add initials, select colors, or provide specific dates on the product page before adding it to your cart.
Yes! Many of our pieces can be personalized. Please enter your exact personalization requests in the designated field during checkout.
Because every piece is handcrafted to order, we highly recommend placing your order at least 30 days before your wedding, baby shower, or special event to allow ample time for production and international transit.
You can modify your customization details (such as initials or color) strictly within 24 hours of placing your order. After this window, production begins, and changes can no longer be made.
While each piece is crafted exclusively for you, please note that our products come in standard sizes.
Because our pieces are meticulously handcrafted and often feature natural elements, slight variations in texture, stone shape, or color may occur. This means your piece is entirely unique to you.
Yes, we take a limited number of bespoke commissions each season. Reach out today and let us bring your dream piece to life.
Shipping & Delivery
Since we do not hold pre-made stock, your order requires dedicated crafting time. The total timeframe -from order placement to delivery at your doorstep- can take up to 30 days.
Yes, we ship worldwide! We want our modern fairytales to reach you wherever you are.
Yes, we offer a Rush Production service for urgent orders. If you are on a tight timeline, please contact us to discuss your needs.
Once your handcrafted piece is securely packaged and dispatched from our studio, you will receive an email containing your tracking number and a link to monitor its journey.
For international orders, local import duties, VAT, or customs fees may apply upon delivery. These charges are determined by your local customs authority and are the sole responsibility of the customer.
Please contact us immediately. If the order has not yet been dispatched, we can update the address. If it has already shipped, we cannot reroute it, and you will be responsible for any reshipping fees once the package is returned to us.
We package everything with the utmost care, but if your item arrives damaged in transit, please contact us within 3 days of delivery with clear photos of the damaged item and its original packaging. We will arrange a repair or replacement immediately.
Returns, Cancellations & Hygiene
No. Due to the intimate, hygiene-sensitive, and strictly custom-made nature of our accessories, all sales are final. We do not accept returns or exchanges for refunds.
For strict public health and safety reasons, hygiene-sensitive items cannot be safely restocked or resold once they leave our studio. This strict policy guarantees that you -and your newborn- are receiving a 100% brand-new, untouched piece.
We understand that life happens, but because our items are made-to-order specifically for you, orders can only be cancelled within 24 hours of purchase. After 24 hours, materials have been allocated, and refunds cannot be issued for event cancellations.
Materials, Accessory Care & Warranty
Our delicate pieces are crafted using UV epoxy resin, beads, Swarovski cut crystals, dried flowers, feathers. You can find the exact materials listed in the description of every product.
Yes, our accessories are nickel-free and crafted from hypoallergenic materials to ensure safety for both brides and newborns. However, it is the customer’s responsibility to check the material list for specific personal allergies.
To keep your accessories looking flawless, keep it away from water, perfumes, hairspray, and harsh chemicals. When not in use, store it in the original box provided. Gently wipe with a soft, dry cloth after wearing.
Yes, we offer a 6-month warranty covering structural manufacturing defects (such as a faulty clasp or an improperly set stone).
No. Tarnishing caused by exposure to perfumes or water, as well as accidental breakage, are considered wearer damage and are not covered under our manufacturing warranty.
No. Our newborn accessories are designed for photography and special occasions under strict adult supervision. They should never be worn while the baby is sleeping or left unattended.
Payment & Security
We accept all major credit and debit cards, including Visa, MasterCard, Maestro, American Express, iDeal Wero, Google Pay, Apple Pay. All transactions are processed securely.
Absolutely. We use certified, secure third-party payment gateways with encryption. We do not store your full credit card details on our servers. For more details, please review our Privacy Policy.
