Privacy
Introduction and Scope
Welcome to Pergamon Atelier (“we,” “our,” or “us”). We specialize in crafting handmade accessories for brides, grooms, mom & newborns.
We respect your personal privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains in detail how we collect, process, store, transfer, and protect your personal information when you visit our website, purchase our products, or interact with our customer support team.
By accessing our website or using our services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Categories of Personal Data We Collect
To provide you with a tailored and seamless shopping experience, we collect and process the following categories of personal data:
Identity & Contact Information
Full name, billing address, shipping address, email address, and phone number. This ensures your delicate items reach the correct destination safely.
Transactional & Order Details
Order history, purchased items, order status, total spent, and invoice details.
Because we craft handmade accessories, we may collect highly specific information provided by you. This includes personalization notes, exact event dates (such as wedding dates or newborn birth dates), initials, ring or accessory sizes, specific color matching requests, and any personal messages you wish to include in gifts.
Financial & Payment Data
Payment details, including partial credit card numbers and billing information. All online financial transactions are processed directly and securely by our certified payment service providers. We do not store your full credit card details or security codes on our own servers.
Customer Care, Hygiene & Exchange Communication Data
Correspondence, emails, and chat logs regarding product inquiries, custom fitting, or support.
Records related to inquiries concerning non-returnable and hygiene-restricted products. Because our accessories are single-use or intimately worn, we keep strict records of customer acknowledgments regarding our health, safety, and non-return policies.
Technical & Usage Data
IP address, browser type and version, time zone setting, browser plug-in types, operating system, device identifiers, referral URLs, and your interactions on our website. This data helps us understand how our website is performing and allows us to fix any technical issues promptly.
Purposes and Lawful Bases for Processing
We only process your personal data when we have a valid reason to do so. We utilize your data for the following purposes based on standard legal grounds for data processing:
Fulfilling Our Contract with You: We use your Identity, Contact, Transactional, and Customization Data to craft your handmade accessories, package them securely, coordinate shipping, and notify you of delivery updates.
Legal and Financial Obligations: We process your Financial and Identity Data to process payments securely, issue official invoices, keep accurate accounting records, and comply with binding tax and commercial regulations.
Customer Support and Health & Safety Management: We process your Contact and Communication Data to manage support queries. Because we sell items like earrings and newborn accessories, managing hygiene standards is critical. We use communication records to enforce our non-return policies on hygiene-sensitive goods and to ensure public health and safety standards are met.
Direct Marketing and Communications: With your explicit consent, we may use your Name and Email Address to send you newsletters, seasonal collections, or special offers relevant to your shopping preferences.
Website Security and Fraud Prevention: We use Technical Data and Usage Logs to protect our website from cyber threats, prevent fraudulent transactions, and ensure a secure browsing environment for all visitors.
Specific Notice on Custom & Hygiene-Sensitive Products
Due to the intimate, single-use, and hygiene-sensitive nature of items such as bridal accessories, hair ornaments, newborn headbands, and groom lapel pins, we have specific data handling practices:
Customer Inquiry Records: Any communication regarding product customization or inquiries on non-returnable hygiene items will be retained in our customer service logs. This is strictly for quality assurance, resolving disputes regarding order accuracy, and verifying that you were properly notified of our non-return policy prior to purchase.
Data Confidentiality: Dates, names, or intimate messages provided for custom-engraved accessories are used solely for the creation of your item and necessary invoice records. We treat these personal milestones with the utmost confidentiality.
Sharing and Disclosure of Personal Data
We respect your privacy and share your personal data only with trusted third parties who act on our behalf to help run our business, under strict confidentiality agreements:
Logistics and Shipping Partners: To deliver your purchases to your doorstep securely and provide you with tracking information.
Payment Service Providers: To process your online transactions securely and prevent payment fraud.
IT & Cloud Infrastructure Providers: To host our website, manage our databases securely, and facilitate our email communications.
Legal & Regulatory Authorities: When required by binding laws, court orders, tax authorities, or statutory requests to share information.
Cross-Border Data Transfers: As we operate internationally, your data may be transferred to, and stored at, destinations outside of your immediate country of residence. Whenever we transfer your data internationally, we ensure it is protected by implementing recognized data transfer safeguards and strictly adhering to international privacy standards.
Data Retention & Archiving
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, and to satisfy any legal, accounting, tax, or reporting requirements:
Invoices and Financial Records: Retained for standard commercial and tax archiving periods as mandated by law to ensure proper auditing and financial compliance.
Order & Customer Support Data: Retained for several years following the completion of your order. This allows us to address any future warranty claims, custom product queries, or disputes regarding hygiene and non-return policies.
Marketing Data: Retained only until you choose to withdraw your consent or unsubscribe from our communications.
Upon expiration of the necessary retention period, your data will be securely deleted, destroyed, or fully anonymized so that it can no longer be associated with you.
Data Security
We implement robust technical and administrative security measures to protect your personal data against unauthorized access, accidental loss, alteration, or public disclosure:
- Encryption across the entire website to protect data during transmission.
- Restricted access controls, ensuring that only authorized personnel who need the information to perform their specific job duties can access your personal data.
- Reliance on certified, secure third-party gateways for all financial transaction handling.
Cookies and Tracking Technologies
Our website uses cookies -small text files placed on your device- to function effectively:
Essential Cookies: Necessary for the website to operate, such as keeping items in your shopping cart.
Analytical Cookies: Help us understand how visitors interact with our website so we can improve design and navigation.
Marketing Cookies: Used to deliver relevant advertisements and track the efficiency of our promotional campaigns.
You can manage your cookie preferences at any time via our website’s cookie settings or through your personal browser settings.
Protection of Minors
While we sell accessories designed for newborns, these products are strictly intended for purchase by adults, parents, or guardians. We do not knowingly collect or process personal data from children. If we discover we have inadvertently collected data from a minor without verifiable parental consent, we will take immediate steps to delete it from our systems.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technological advancements, or overall privacy standards. Any updates will be posted directly on this page.
Need Help?
If you have any questions, comments, or formal privacy requests concerning this Policy, please do not hesitate to contact us.
